• EyeIT.com Prime Contract:  N00178-14-D-7284   

Task Orders Awarded:

Team EyeIT:  No other team members at time of award,  but EyeIT is considering the addition of team members with specific techincal capabilities that match up with specific task order soliciations.  Please contact our Team EyeIT Seaport-e Program Manager if you would like to be considered.

Functional Areas and Past Experience:

3.6 - Software Engineering, Development, Programming, and Network Support: EyeIT.com, Inc. provided a full range of Software Development and Engineering services and solutions to the OSD CIO.  This included, but was not limited to: identifying and understanding applicable hardware and system software capabilities and constraints, documenting the proposed design, coding, testing, documenting and maintaining software packages, modeling and simulation,  implementing software configuration control, and demonstrating and/or training users in program or system operation. Software development is a key component of the functional area of RFP and we considerable expertise with software development and testing methodologies, processes, tool and techniques.  The OSD is actually composed of over 14 principal staff offices,  each with their own mission applications and preferred techniques for development and mantainaing them and will bring this multi-facetted support model to the customers of Seaport-e.   We have utilized a variety of approaches to coordinate development, integration and testing, including, but not limited to the top-down approach, bottom-up, hybrid, evolutionary and functional approaches. While the team employs its own customized version of the Rational Unified Process (RUP), we are also aware that our approach and selection of testing methodology will largely depend on the analysis of the factors such as the requirements, development strategies, objectives and environment.  Most likely methodologies to be utilized are the host of incremental, or iterative, methods such as RUP (or its spinoff the Enterprise Unified Process (EUP)), Rapid Application Development (RAD) and any one of the processes under the Agile umbrella (DSDM, XP, FDD, etc.).  Under no circumstances will the team forgo the established methodologies such as the Waterfall, Spiral or V, if the conditions and approach analysis results call for the use of them. If EyeIT team determines that the RUP methodology is the best approach, we will ensure that the entire testing procedure is broken up into multiple cycles or processes. Each cycle would consist of four phases - namely: inception, elaboration, construction and transition. At the end of each cycle, the product or the output will be reviewed and a further cycle (made up of the same four phases) would follow, if necessary.  A slightly modified version of the RUP, which goes by the name of Enterprise Unified Process (EUP), is also a possibility given the approach analysis. Should Agile be considered as the best methodology to use, EyeIT team will follow neither a purely sequential approach nor a purely iterative approach. It would be a selective mix of both of these approaches in addition to quite a few new developmental methods.  Fast and incremental development will be one of the key principles of this methodology. The focus would be on obtaining quick, practical and visible outputs and results, rather than merely following theoretical processes. Continuous customer interaction and participation would be an integral part of the entire development and thus, testing process. And if RAD methodology is the clear choice then IR will adopt a rapid testing approach by using the principle of component-based construction (and testing). After understanding the various requirements, a rapid prototype shall be prepared and would then be compared with the expected set of output conditions and standards. Necessary changes and modifications will be made after joint discussions with the customer and the development team (in the context of software testing). The quality goals of our development efforts, to align with our customer’s goals, would be, in no particular order: Adaptability, Maintainability, Modularity, Generality, Portability, Reliability, Correctness, Completeness, Efficiency, Understandability, Performance, Security, Availability and Scalability.  To achieve these goals, the team can employ a variety of different testing techniques.

3.12 - Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support:   The EyeIT team has considerable expertise and experience in supporting a myriad of IT projects for the most senior executive levels of the Department of Defense.  The depth and breadth of that experience is best described as cradle to grave across the board of enterprise systems.   Our subject matter experts were called in shortly after the tragic events on Sept 11, 2001 and our team was in place working on critical IT continuity plans, programs, solutions and implementations by Oct 11, 2001.   During the years since that time, our experts have been involved with every facet of the OSD Enterprise network to include the design, development, engineering, implementation and operational phases of the solution.   We operated the enterprise help desk, program management, architecture, and test and development lab.  Through multiple contracts, the EyeIT team supported the continuity relocation facilities and developed the continuity of operations plan and program support.   We performed a full range of services and solutions in order to design, develop, maintain, and support applications and databases required by OSD CIO customers. This includes, e-Business Systems Administration and effective and timely escalation and resolution support of e-Business related incidents and request.   The EyeIT utilized the Government’s Configuration Management Processes and tools to track and manage changes of configuration items (CI) as part of e-Business systems administration support, user account management and support to customers, and a common  infrastructure and platform approach for user access.   Our IT technical staff members were critical in the engineering, analysis, architecture, prototyping, and implementation of the OSD Enterprise Network and the DoD HQ COOP IT systems.  Our entire team became advocates of telework and mobile operations.   The EyeIT team developed the first “Fly-Away” Mobile Network Operations platform to support geographically distributed processing at the enterprise level.  We also conducted extensive research and analysis into mobile desktop operation environments to include blackberry and other smart phone devices, and developed an approved methodology for the OSD customers to utilize non-GFE systems to securely interoperate with the Enterprise from all leading computer hardware platforms and networks to include wireless.   The Approval to Operate (ATO) was supported by independent review and recommendations from the DoD CIO in combination with DISA offices.    EyeIT.com, Inc. technical support and management staff maintained the common IT environment for the Office of the Secretary of Defense (OSD) across multiple network classification levels and distributed locations within the federal space. Managed more than 800 servers supporting applications, web, database and UNIX requirements.  Provided rapid response for various small projects, such as establishing new offices (20+ customers) in support of emerging customer needs.   Provided OSD Enterprise Customer Support including help desk services,  support for client-side hardware and software, support for remote access services, problem analysis, and problem and call management, problem resolution, dispatching technicians to customer sites as required, account creation and maintenance, and operation of an Integrated Logistics Support facility and expedited support to VIPs and executives.   Delivered effective problem management through proactive identification, planning and resolution of all actual and potential root causes for defects to ensure services are stable, timely and accurate. Developed the baseline and program that continually improved the stability of key systems.   Performed routine maintenance for servers and desktops, and participated in the transition of new services into the production environment. Planned and implemented routine maintenance including: Remote management, patch upgrades, creating images, managing standard server and workstation images, backups, monitoring and software upgrades. Provided expert level management and technical security engineering services focused on the implementation and execution of DoD security policies, procedures and other customer specific information systems security procedures and policies.   Provided dedicated support to multiple VIPs for incident management and service request resolution to include: COOP events, requirements for NIPRNET, SIPRNET, JWICs, and other Top Secret (TS) and Special Access Program (SAP) networks, travel support, mobile support and telework support.   Provided Information Technology (IT) support services and call triage to include non-IT support services routing with a focus on: first call resolution, impact and priority based incident categorization, warm handoff incident escalation, compliance with approved customer support level metrics, and service request management and resolution. Support also includes imaging of desktops, laptops and other equipment to locations within the National Capital Region (NCR) and end-user training.   Provided technical support to establish and maintain wireless cellular communications services and equipment (e.g. Blackberry and AirCard). Support includes asset management and incident management for all supported devices in accordance with Government processes and procedures. Ensure all wireless devices are current and ready for immediate deployment at all times to a user base of approximately 5,000 in accordance with Government provided processes, procedures and approved service levels.   Conducted incident management, service request management, problem management, configuration management and knowledge management leveraging successful past experiences and best practices, such as ISO 9000 and 20000, Information Technology Infrastructure Library (ITIL).    

3.20 Program Support:   The EyeIT Team brings with it over thirteen (13) years of specialized experience in the fields of program analysis, program management, planning, site administration and Information Technology (IT) project management support services for the Department of Defense (DoD).  Our approach to supporting program management tasks for the Department of Defense is to utilize well experienced veterans of DoD policies and program management methodologies coupled with skill in IT systems management and support because everything in the DoD office is linked to IT systems in some manner.  All staff members supporting the Task Order (TO)  will be fully qualified with appropriate combinations of education, training, and experience but also at a minimum will  include Level I certification with DoDD8570 in order to ensure our staff is very aware of the important role information assurance has  in DoD and our employees supporting DoD.    Our philosophy has evolved around our passion to develop new methods and concepts for managing key programs;  Centering around the effective use of information technology (IT) in a holistic methodology that takes into account all aspects of the customer’s environment, internal partners, external partners,  and requirements;   To assist in the develop and presentation of solid cost benefit  and business impact analyses, work breakdown structures, and studies that clearly demonstrate the return on investments, lifecycle ownership costs, acquisition methodology,  manpower, training,  and sustainability cost estimates.   Our program analysts have worked extensively with new technologies such as e-business solutions, web collaboration, digital signatures, biometrics and other electronic enabling technology; to provide advice and implement IT in a way that is truly beneficial to the customer; and to thoroughly research, evaluate, and assess a technology or methodology with “firsthand” knowledge whenever possible.     The EyeIT Team brings with it over eleven (11) years of specialized program management experience with Mission Assurance (MA), COOP, COB, and COG, planning and support services at the Department of Defense and support organizational levels. EyeIT.com, Inc. was brought in shortly after the tragic attack of the Pentagon on September 11, 2001 due to our subject matter expertise with COOP program concepts, architecture and engineering experiences with the Pentagon’s electronic messaging systems and technologies.  EyeIT.com, Inc. has been instrumental with other organizations’ COOP Plans including JFHQNCR,  JS, US Army ITA, and the Defense Civilian Personal Management Service.   In addition to just researching policies, guidelines, white papers and technology documentation, our expertise comes from direct experience with the development of department level directives, policies, products, technologies, concepts, and interactions with many of the leading experts across the board in the program management, high assurance, and policy.   Much of the work accomplished over this time is a match with the Program Management functional area of this solicitation, especially in regards to financial and manpower analysis, systems engineering/analysis, developing, executing, and presenting special case studies, test and evaluation, program management, business case analyses, policy expertise and advice to assist the government customer, acquisition supports, and studies.    Under government oversight and direction, our team developed briefings, flyers, web portals; computer based training programs, analyzed draft policies, and presented reports, both orally and visually.  Our involvement in the OSD COOP Program has been a “cradle to grave” holistic effort and has involved every aspect of the program.  Our team conducted extensive travel to possible relocation facilities in order to conduct site surveys and conduct various analyses to determine the suitability and capability of the given site.  The team also expanded into roles of supporting information, physical and personnel security for the organization to include managing critical access lists for the relocation facilities, verifying clearances through JPAS/JCAVS, certification and accreditation assessor in support of the Information Assurance Manager/Information Systems Security Officer (ISSO) and the review of disaster recovery plans (DRP) and information systems continuity plans (ISP).   Our program management team has supported enterprise IT systems project management and has also had critical roles in ensuring the remote operating facilities are available, fully operational, properly configured, and staffed to support the COOP/COG mission at any time, day or night and 365 days a year. Our tasks encompassed all aspects of facility management even though we were hosted within an existing facility.  EyeIT.com, Inc. had developed contingency plans for every event scenario that may require use of the facility.   This event driven dependency meant that the team had to rapidly respond when activated and we had to correctly configure the facilities to support the particular event scenario transpiring.   In any such facility, proper labeling helps employees make efficient use of the space, especially when it is transitioning or frequently requires change. In our COOP/COG missions, we had on-site capabilities to generate a myriad of nameplates for offices, conference room tables, individual desks, and directional signs.  We utilized several commercial graphics programs for developing signage including Microsoft Visio Professional, PowerPoint 2010, and Adobe Illustrator.   We used these graphic programs to develop floor plans, safety maps, duty stations, electrical, and telecommunications architectural diagrams.   The safety maps were used to display emergency egress plans as well as placement of fire extinguishers, safety glasses, escape masks, emergency tools.  These drawings were then exported to more standard interoperable .pdf files for incorporation into web portals, email exchanges, and desktop items to support the mission of our facilities.

Customer Satisfaction / Contact Information: